E-service Midland: Our New Self-Help Customer Service Portal
Midland is always looking for ways to improve our customer service…and we are now we've expanded your options by offering to take your requests for service - online! In addition to our traditional methods for requesting service (email, walk-in and telephone), customers can now visit our website and send service requests, complaints, kudos, notification of an issue etc..., through our new self-help customer service portal, “E-service Midland".
How does E-service Midland work?
The E-service Midland online form has a drop-down list of sample service requests for you to choose from – or - just start typing, and the system will automatically make a suggestion that you can select. All you have to do is provide a summary with some details to ensure we have sufficient information about your concerns. Once you submit your request, it is automatically assigned to the appropriate staff member for action - no more guessing which department to call!
How do I know you're working on my request?
Immediately, you will receive an email notification (complete with a case-tracking number). We will notify you that your request has been received. Staff may call or email you for further follow up – we want to fully understand and complete your request as quickly as possible. And once the issue has been resolved, you will receive a follow-up email letting you know that your concerns have been taken care of.
Feedback is always welcome!
The E-service Midland follow-up email will also provide you with an option for a quick survey so you can let us know how we're doing. Your feedback is important to us as it will enable us to find new ways to improve our customer service.
Please note: E-Service Midland is not monitored 24/7. For after hours service emergencies, including flooding, water main or sewer breaks please call 705-527-8274.