The December 2024 Council Strategic Plan Mid-term Progress Report highlights 15 performance indicators representing a variety of Town services and community objectives. The highlighted indicators outline the progress made to advance the five priorities of Council's Strategic Plan. The report reflects year-end 2023 results and future goals and related activities.
Mid-Term Progress Report
Waterfront Development Highlights
- RFP for Phase 1 of Midland Bay Landing MBL awarded
- Waterfront Master Plan RFP issued
Waterfront Development Performance Indicators
| Performance Indicator | Data |
|---|---|
| Inventory of waterfront parkland | 80 acres of public waterfront property or park space available or in use; 11.5 km of waterfront trails and connectors. |
| Usage of waterfront parkland | Increased attendance at Midland's five major events and festivals held near the waterfront, increased traffic from visiting cruise ships |
| Community engagement for waterfront development | Activities planned for 2025 |
Read the December 2024 Council Strategic Plan Mid-term Progress Report for more detail, including why these performance indicators matter and what they mean.
Mid-Term Highlights
- Shared service agreements with Town of Penetanguishene for Conventional Transit and Building Services finalized.
- Planning, Building and Engineering service delivery and fee review completed.
- Organizational Review completed. Senior Leadership Team restructured and fully staffed.
- Provincial Innovation award received for use of Artificial Intelligence to Manage Water and Wastewater Infrastructure.
Mid-Term Performance Indicators
| Performance Indicator | Data |
|---|---|
| Customer Service Metrics |
79% of customer inquiries resolved on the first point of contact (2023) |
| Annual Savings from Shared Service Agreements |
$56,439 (2023) |
|
Percentage of Services Available Online |
55% of services are at least partially online for customers |
Read the December 2024 Council Strategic Plan Mid-term Progress Report for more detail, including why these performance indicators matter and what they mean.
Mid-Term Highlights
- Financial plan to meet O. Reg. 588/17 completed.
- Create an Infrastructure Management plan - Secured Provincial Water, Wastewater Funding Assistance (HEWSF program) for infrastructure upgrades/improvements in the amount of $30+ million to provide for residential growth of 3,000+ new homes.
Mid-Term Performance Indicators
| Performance Indicator | Data |
|---|---|
|
Funding secured from outside sources |
$32 million (2024) |
|
Asset condition |
69% of Town assets are in fair or better condition (2024) |
| Infrastructure funding |
Infrastructure levy is 2.7%, as per approved budget |
Read the December 2024 Council Strategic Plan Mid-term Progress Report for more detail, including why these performance indicators matter and what they mean.
Mid-Term Highlights
- Crime Prevention through Environmental Design (lighting, removal of visual blocks, incentives for businesses, etc.), achieved through
- Advocate to County and Province for more funding for social services (including homelessness).
- Second Hope, Housing, and Health Symposium held.
Mid-Term Performance Indicators
| Performance Indicator | Data |
|---|---|
|
Crime severity index |
82.74 (2023) |
|
Authorized strength (OPP) |
91 members (2023) |
| Calls for service (OPP) |
12,937 calls for service in 2023 |
Read the December 2024 Council Strategic Plan Mid-term Progress Report for more detail, including why these performance indicators matter and what they mean.
Mid-Term Highlights
- Pay Equity and market competitiveness review and implementation completed.
- Performance Management Program rolled out to all staff.
- Accredited leadership program to begin fall 2025.
Mid-Term Performance Indicators
| Performance Indicator | Data |
|---|---|
|
Annual training and development plans |
91% in 2023 |
|
Employee satisfaction and engagement |
Activity planned for 2025. |
| Union negotiations |
100% of collective agreements ratified have been negotiated without labour disruption |
Read the December 2024 Council Strategic Plan Mid-term Progress Report for more detail, including why these performance indicators matter and what they mean.