Customer Service Standards Policy

Purpose

The Customer Service Standards Policy (Policy) specifies standards and responsibilities for staff when communicating with or responding to customer inquiries or requests for service, including, but not limited to, in-person contact, telephone, web-based (including social media), written, or e-mail correspondence.

The Policy also outlines expectations for customer behaviour to foster a positive environment when interacting with representatives of the Town for service.

Policy Statement

The Town of Midland is committed to providing exceptional, equitable and accessible customer service in an efficient and professional manner and to deliver municipal services in a safe and healthy environment.