Accessibility | Town of Midland

At the Town of Midland, we believe everyone should have equal access to programs, services, and spaces. We’re committed to removing barriers and creating an inclusive community where all residents and visitors can fully participate.

In line with Accessibility for Ontarians with Disabilities Act (AODA) we have incorporate AODA design standards into all Town infrastructure to enhance accessibility and safety for everyone.

AODA Act and Regulations

AODA Customer Service Standards Integrated Accessibility Standards Regulation

For more information on accessibility legislation contact Ministry for Seniors and Accessibility or email at accessibility@ontario.ca.

Accessibility Advisory Committee

The Town of Midland is now part of the Simcoe County Joint Accessibility Advisory Committee, which also includes the Townships of Springwater, Tay, Oro-Medonte, and Adjala-Tosorontio.

Established under the Ontarians with Disabilities Act (2001) and the Accessibility for Ontarians with Disabilities Act (2005), the Committee acts as an advisory body to support accessibility initiatives across these municipalities.

Meetings are held in person at the Administration Building in Midhurst (1110 Highway 26).

The Committee’s responsibilities include:

Providing input on multi-year accessibility plans for municipal councils, focusing on identifying, removing, and preventing barriers for persons with disabilities.
Advising on major accessibility issues related to municipal buildings, including renovations, operations, purchases, or leases, with attention to public-use areas and site plan reviews.
Offering guidance on identifying and removing barriers to persons with disabilities at facilities owned or operated by the municipalities.
Advising on improvements to programs and services to enhance accessibility for persons with disabilities.
Performing other duties as outlined by the regulations under the Acts.

Accessibility for Ontarians with Disabilities Act (AODA)

In 2005, the Province introduced The Accessibility for Ontarians with Disabilities Act to create mandatory accessibility standards for both public and private businesses and organizations were established. The objective of the regulatory standards is to make Ontario fully accessible in the areas of:

Customer services
Transportation
Information and Communications
Employment; and
Design of public spaces.

The Town supports the Province's efforts to achieve a universally accessible Ontario by 2025.

Integrated Accessibility Standards Regulation

The Integrated Accessibility Standards Regulation information and communications, employment and transportation

As required under the Regulation, the Town of Midland established an Integrated Accessibility Standards Regulation Policy that reaffirms the Town's commitment to universal accessibility and outlines what measures the Town intends to undertake to ensure compliance with the legislated requirements.

A Multi-Year Accessibility and Transit Plan was developed as mandated under the IASR and works in conjunction with the policy. The Plan provides a complete overview of the accessible standards applicable to the Town and the corporate strategies to be undertaken to guarantee fulfillment of the requirements by the timelines stipulated within the legislation.

Both the Integrated Accessibility Standards Regulation policy and Multi-Year Accessibility Plan are living documents and are updated as required to reflect the Town's current practices.

Accessible Customer Service

The Accessible Customer Service Standard mandates all businesses and organizations to establish policies, practices and procedures that govern the provision of goods or services to persons with disabilities.

The Town's Accessible Customer Service Standard Policy is aimed at ensuring services provided to those with disabilities is delivered in a manner that promotes independence, dignity, integration and equal opportunity.

The Policy provides an overview of the process in place for receiving feedback on the accessibility of its goods and services. Upon request, the Town will provide accessible formats and communication supports when receiving and responding to feedback.

Accessible customer service training is ongoing and continues to be provided to all new employees, volunteers and members of Council during their orientation.