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Injury or Property Damage Claim

If you believe that you have suffered injury or property damage which has resulted from a failure on the part of the Town to maintain its property, facilities, roads or sewers, you may submit notice of  injury or damage by completing an Incident Reporting Form.

Before Making a Claim

If you have auto or property insurance, we suggest that you consult your insurance company or broker first.  Your insurance coverage may cover more than the Town would.   If the Town is found liable, any payments we make would consider the current value of your property, not replacement value.

We also suggest that you contact your insurer immediately in emergency situations, such as with flooding, sewer or similar claims. Any claim against the Town needs to first be investigated before we can provide a determination of coverage and an investigation takes time. Your insurer could provide immediate assistance and allow for timely repairs. If your insurer believes the Town is responsible for your damage, they might seek compensation from the Town.

How to File a Claim

Complete the Incident Reporting Form and submit by email to Legal and Risk or by contacting Customer Service.  Please include photos, receipts, invoices or any other relevant documents to support your claim.   We encourage you to submit your claim as soon as possible.

Road or Sidewalk Condition Claim

If your claim relates to the condition of our roads or sidewalks, you must submit your claim within 10 days of the date of the incident.  Your Incident/Accident Reporting Form may be submitted to Legal and Risk.

Lawn Damaged by Snowplow or Sidewalk Plow

For severe damage to your sod or boulevard from plow equipment, please complete a service request. Operations restores damaged sod or boulevard damage in the spring and summer months.​ You can also contact Customer Service at 705-526-4275 ext. 2255 to report the damage.

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