Property Damage Claims | Town of Midland

If you believe that you have suffered injury or property damage which has resulted from a failure on the part of the Town, you may submit notice of the incident to the Town for review.

As instructed in the form please include photos, receipts, invoices or any other relevant documents which may support your claim. Please submit the reporting form and any supporting documents as soon as possible to ensure you comply with legislated limitation periods.

Report a personal injury or property damage incident

After the Reporting Form is submitted, the Town will conduct an investigation to determine whether standards have been met. The results of the investigation will be shared with the claimant.

Before Making a Claim

If you have auto or property insurance, we suggest that you consult your insurance company or broker first. Your insurance coverage may provide more coverage to you than what the Town may be found responsible for. If the Town is found liable, any payments would be based on the current value of your property and not the full replacement value.

We also suggest that you contact your insurer immediately in emergency situations, such as flooding, sewer or similar claims. You may have coverage for immediate emergency services.

Any claim against the Town needs to be first investigated before a determination of fault is made and Investigations can take time. Your insurer could provide immediate assistance and allow for timely repairs. If your insurer believes the Town is responsible, they may seek reimbursement from the Town.

If your claim relates to a road or sidewalk condition, you must submit notice of your claim within 10 days of the date of the incident.

Lawn Damaged by Snowplow or Sidewalk Plow

For severe damage to your sod or the boulevard as a result of plow operations, please complete a service request. Operations may restore the damaged sod or any damage to the boulevard. Any restoration work would take place during the spring and summer months. You can also contact Customer Service to report damage.

Pot Hole Claims

We identify potholes through regular patrols and resident reports. If you see a pothole, please contact Customer Service.

The Town will not be responsible for your property damage due to a pothole if we have met the Provincial Minimum Maintenance Standards (MMS). The MMS are standards for road maintenance, such as patrolling, salting, clearing snow and pothole repairs. These standards vary depending on the speed limit and traffic volume of the road.